Findhelp has been given a contract by the Tennessee Medicaid Agency (TennCare), as part of Health Starts Initiative, to assist Tennesseans in finding the non-medical care they require. Findhelp, a technology firm, connects people in need of social care with providers through a closed-loop referral system (CLRS) that is easy to use and efficient.
Findhelp will provide technology to allow TennCare assess non-medical risks factors of individuals who are in need, using a unified method, and refer these people to community-based organisations that can meet their requirements, tracking the outcomes. Rural Health Association of Tennessee team members are prepared to work with communities and organizations in order to reduce non-medical risks for TennCare patients by removing social barriers and improving access to quality and compassionate care.
TennCare, the managed care Medicaid agency of Tennessee, currently serves over 1.7 million people. This includes low-income individuals, such as pregnant mothers, children, caregiver relatives of young children and adults with disabilities. The CLRS will link TennCare with community-based organizations in Tennessee and TennCare’s managed care organizations. This will increase care coordination and support for TennCare Members and streamline data collection.
Findhelp has worked with over 570 of America’s largest health plans and hospital systems as well as educational institutions, municipalities, government agencies, and other organizations that work to improve social determinants. Findhelp’s platform allows customers in all industries to connect patients, students, constituents and communities with social care.
Findhelp is active in Tennessee, since 2015. Our customers include TennCare’s three Medicaid managed care vendors, as well as several others such Regional One Health Baptist Memorial Hospital and HCA Healthcare. Findhelp has created a network of community-based organizations in Tennessee, which includes 5,727 programs at the local, county, and state levels. In 2022, over 265,000 Tennesseeans searched for and connected to social care through the findhelp platform.