Sensely, a virtual assistant pioneer, announced a partnership with Krungthai AXA Life Insurance. This Thai-based carrier provides health insurance to around 500,000 members. Krungthai AXA Life, a Thai-based carrier that provides health insurance to approximately 500,000 members, has incorporated Sensely’s technology into its Emma application. This powerful digital solution offers policyholders access to a variety of healthcare services and policy information through one application.
Emma by AXA features the evidence-based Sensely Symptom Checker. This highlights Sensely’s innovative conversational AI interface that uses voice, chat and avatar-based interaction. Users can start by entering their symptoms and conversing with the Sensely avatar. Users receive an immediate recommendation and guidance on the best level of care. The Sensely Symptom checker is fast, reliable and available in Thai and English. It provides Krungthai AXA Life members valuable information and peace of mind.
Emma by AXA offers a variety of services beyond the Symptom Checker. These include telehealth, network location information, content and policy information such as electronic insurance cards.
Pakawipa Charoentra is the Chief Customer Officer at Krungthai AXA Life. He stated that providing members with better access to world-class healthcare services provides immediate value. The Emma platform provides a wide range of tools and services that enhance health and wellbeing, helping members live the best possible lives. It also delivers a modern customer experience that is leading the industry. We are excited to expand and deepen our relationship with Sensely.
Adam Odessky (CEO and co-founder of Sensely) said, “We have been impressed by AXA’s commitment to be their policyholders’ go-to resource for accessing healthcare services in a friendly, helpful manner. With digital services playing a major role, we’ve been humbled.” “Enabling easy, user friendly access to trusted information about health has never been more essential, and we look forward to working with Krungthai AXA Life to increase member value.”
